Updated · June 2026 更新于 · 2026 年 6 月

Contact Us

We're here to help. Choose the channel that best fits your question — we read every message.

Email Support

For general inquiries, product feedback, account questions, or technical issues with Aivora, reach our support team directly.

feedback@aivora20.com

Refunds & Billing

All purchases are processed by Apple. We cannot issue refunds directly — please submit refund requests through Apple.

reportaproblem.apple.com

Legal Inquiries

For questions about our Privacy Policy, Terms of Service, copyright, or data requests, contact our legal point of contact.

feedback@aivora20.com

Response Time

We typically respond within 1–3 business days. Including your device model and app version helps us resolve issues faster.

联系我们

我们随时为你提供帮助。请选择最适合你问题的渠道——每一条留言我们都会查看。

邮件支持

关于一般咨询、产品反馈、账户问题,或 Aivora 的技术故障,可直接联系我们的支持团队。

feedback@aivora20.com

退款与账单

所有购买均由 Apple 处理,我们无法直接发起退款——请通过 Apple 提交退款申请。

reportaproblem.apple.com

法律事务

关于隐私政策、服务条款、版权或数据相关请求的问题,请联系我们的法律对接人。

feedback@aivora20.com

响应时间

我们通常在 1–3 个工作日内回复。附上你的设备型号与 App 版本,能帮助我们更快定位问题。

Privacy Policy

We collect only what is necessary to deliver, maintain, and enhance the Aivora service. This policy explains what we process and how we protect it.

1. Personal Information We Collect

1.1 AI & Cloud Processing Data

When you create with Aivora, the media you choose is processed to generate the effect you requested:

  • What is processed — only items you actively select are uploaded, and each upload is used strictly to generate the specific AI effect you requested.
  • No biometric profiling — we never build, collect, or store biometric facial templates, raw facial feature vectors, or persistent facial identifiers.
  • No secondary use — uploaded media is never used for advertising, user profiling, or AI model pre-training without your explicit consent.
  • Immediate deletion — the original image or video is automatically and permanently deleted from our servers as soon as the result is returned; no copy is retained.
  • Proprietary infrastructure — all AI capabilities run on our own models on private infrastructure; content is not forwarded to any third-party AI API or external cloud model.

1.2 Account Information

If you choose to sign in, we collect limited account data to maintain your profile and purchases:

  • Email address — used to identify your account and send service-related notices.
  • Third-party login — if you use Sign in with Apple or Google, we receive only the identifier those services share with us.
  • Optional details — a username or phone number you choose to provide. Sign-in is optional; core features can be used without an account.

1.3 Usage & Device Information

We automatically collect technical data to operate and improve the app: a unique device identifier (UUID), OS version, device model, mobile network information, IP address, access logs, and your interaction history within the app. If you do not create an account, this data is tied only to an anonymous device identifier and does not identify you personally.

2. How We Use Your Information

We use the data described above for the following purposes only:

  • Core functionality — to process your inputs and deliver the AI generation results you request.
  • Customer support — to respond to your inquiries and resolve technical issues.
  • Security & safety — to detect, prevent, and investigate fraud, abuse, and policy violations.
  • Service improvement — to analyze aggregate usage and optimize features and AI model quality.

3. Device Permissions

Aivora requests these iOS permissions only when a feature needs them; you may decline or revoke them in Settings:

  • Photos — to let you select and edit media for AI generation.
  • Camera — to capture new content for AI processing.
  • Tracking (IDFA) — to provide a more personalized experience; requested only with your explicit consent.
  • Notifications — to alert you when an AI generation task is complete.

4. Third-Party Disclosure & Data Transfer

We do not sell your personal data. Limited sharing is governed by strict safeguards:

  • Trusted providers — we use vetted infrastructure providers (e.g. AWS) bound by confidentiality agreements.
  • No marketing sharing — we do not share your personal data with third parties for their own marketing.
  • Legal disclosure — we may disclose data where required by law or valid legal process.
  • International transfers — any cross-border transfer meets applicable security standards.

5. Data Security & Retention

We retain account-related data only while your account is active. Original media submitted for generation is deleted immediately after processing. All data in transit is protected with industry-standard end-to-end encryption.

6. Children's Privacy

Aivora is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If we learn that we have, we will delete it immediately.

7. Contact

For privacy questions or data requests, contact us at feedback@aivora20.com.

隐私政策

我们仅收集为提供、维护和改进 Aivora 服务所必需的信息。本政策说明我们处理哪些数据,以及如何保护它们。

1. 我们收集的个人信息

1.1 AI 与云端处理数据

当你使用 Aivora 创作时,你选择的素材会被处理以生成你所请求的效果:

  • 处理范围——仅上传你主动选择的素材,且每次上传都严格用于生成你所请求的特定 AI 效果。
  • 不做生物特征画像——我们绝不构建、收集或存储生物面部模板、原始面部特征向量或持久性面部标识符。
  • 不作二次使用——未经你的明确同意,上传素材绝不用于广告、用户画像或 AI 模型预训练。
  • 即时删除——结果返回后,原始图片或视频会立即从我们的服务器永久删除,不保留任何副本。
  • 自有基础设施——所有 AI 能力均运行在我们自有的私有基础设施模型上,内容不会转发给任何第三方 AI 接口或外部云端模型。

1.2 账户信息

如你选择登录,我们会收集有限的账户数据以维护你的资料与购买记录:

  • 电子邮箱——用于识别你的账户并发送服务相关通知。
  • 第三方登录——若你使用「通过 Apple 登录」或 Google 登录,我们仅接收这些服务向我们提供的标识符。
  • 可选信息——你自愿提供的用户名或手机号。登录为可选项,核心功能无需账户即可使用。

1.3 使用与设备信息

我们会自动收集技术数据以运行和改进应用:唯一设备标识符(UUID)、操作系统版本、设备型号、移动网络信息、IP 地址、访问日志,以及你在应用内的交互记录。若你未创建账户,这些数据仅与匿名设备标识符关联,无法识别你的个人身份。

2. 我们如何使用你的信息

我们仅将上述数据用于以下目的:

  • 核心功能——处理你的输入并交付你所请求的 AI 生成结果。
  • 客户支持——回应你的咨询并解决技术问题。
  • 安全与防护——检测、预防并调查欺诈、滥用与违规行为。
  • 服务改进——分析聚合使用情况,优化功能与 AI 模型质量。

3. 设备权限

Aivora 仅在功能需要时请求以下 iOS 权限,你可在「设置」中拒绝或撤销:

  • 照片——用于让你选择并编辑用于 AI 生成的素材。
  • 相机——用于拍摄新内容以进行 AI 处理。
  • 跟踪(IDFA)——用于提供更个性化的体验;仅在你明确同意时请求。
  • 通知——用于在 AI 生成任务完成时提醒你。

4. 第三方披露与数据传输

我们不会出售你的个人数据。有限的共享受严格保障约束:

  • 可信服务商——我们使用经过审核、受保密协议约束的基础设施服务商(如 AWS)。
  • 不用于营销共享——我们不会将你的个人数据共享给第三方用于其自身营销。
  • 合法披露——在法律或有效法律程序要求时,我们可能披露数据。
  • 跨境传输——任何跨境传输均符合适用的安全标准。

5. 数据安全与保留

账户相关数据仅在你的账户处于活跃状态期间保留。提交用于生成的原始素材在处理后立即删除。所有传输中的数据均采用行业标准的端到端加密保护。

6. 儿童隐私

Aivora 不面向 13 岁以下儿童(或你所在司法管辖区规定的最低年龄)。我们不会在知情情况下收集儿童数据。一旦发现,我们将立即删除。

7. 联系方式

如有隐私问题或数据请求,请联系 feedback@aivora20.com

Terms of Service

These terms govern your use of Aivora. By using the app, you agree to them.

1. Acceptance of Terms

You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use Aivora. By using the app, you confirm that you have the legal capacity to enter into this agreement.

2. Generative AI (AIGC) Provisions

2.1 Input Responsibility

You are solely responsible for the content you submit. You must hold all necessary rights to your inputs and must not infringe the rights of any third party.

2.2 Output Nature

AI-generated output may not be unique across users, and we make no guarantee as to its accuracy, originality, or appropriateness for any purpose.

2.3 AI Labeling & Watermarking

In compliance with current digital content regulations, the app may embed digital watermarks or "AI-Generated" metadata in output. Circumventing or removing these identifiers is prohibited.

3. Intellectual Property

Rights are allocated as follows:

  • Your input — you retain ownership of your original input and grant us a worldwide, non-exclusive, royalty-free license to process it solely to deliver the service.
  • Your output — rights to generated output are transferred to you upon creation for personal or commercial use, subject to your subscription tier.
  • Our property — all app UI/UX, proprietary AI models, filters, templates, and music are owned by the developer and protected by copyright.

4. Apple App Store Subscriptions & Payments

Subscriptions are billed through your Apple ID. Prices may change with prior notice. Subscriptions auto-renew unless cancelled at least 24 hours before the current period ends. Refunds are handled by Apple Support. Compute credits may expire at the end of a billing cycle.

5. Prohibited Conduct

You agree not to use Aivora to create or distribute:

  • Non-consensual imagery — deepfakes or non-consensual intimate imagery of any person.
  • Illegal content — CSAM, extreme violence, hate speech, or other unlawful material.
  • Reverse engineering — attempts to extract, copy, or reverse engineer our AI model weights or architecture.
  • Fraudulent misuse — representing AI output as real human-captured content to deceive others.

6. Privacy & Data Security

Your data is governed by our Privacy Policy. Where possible, processing runs on-device via your device NPU; cloud processing uses encryption in transit and deletes content after the task completes.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, including AI "hallucinations" in output or any loss of data.

8. Service Modifications

We may modify these terms or the app's features as AI regulations evolve. Your continued use after changes take effect constitutes acceptance of the updated terms.

9. Governing Law

These terms are governed by the laws of the developer's principal place of business, without regard to conflict of law principles.

10. Contact

For questions about these terms, contact us at feedback@aivora20.com.

服务条款

本条款约束你对 Aivora 的使用。使用本应用即表示你同意这些条款。

1. 条款的接受

你须年满 13 岁(或你所在司法管辖区规定的最低法定年龄)方可使用 Aivora。使用本应用即表示你确认具备订立本协议的法律行为能力。

2. 生成式 AI(AIGC)条款

2.1 输入责任

你对所提交的内容承担全部责任。你必须拥有输入内容的全部必要权利,且不得侵犯任何第三方的权利。

2.2 输出性质

AI 生成的输出在不同用户之间可能并不唯一,我们不对其准确性、原创性或对任何特定用途的适用性作出保证。

2.3 AI 标识与水印

为遵守现行数字内容法规,本应用可能在输出中嵌入数字水印或「AI 生成」元数据。禁止规避或移除这些标识。

3. 知识产权

权利分配如下:

  • 你的输入——你保留对原始输入的所有权,并授予我们全球范围、非独占、免版税的许可,仅用于交付服务而处理该内容。
  • 你的输出——生成输出的权利在创建时即转移给你,可用于个人或商业用途,具体以你的订阅等级为准。
  • 我们的财产——应用的全部 UI/UX、专有 AI 模型、滤镜、模板与音乐均归开发者所有,受版权保护。

4. Apple App Store 订阅与支付

订阅通过你的 Apple ID 计费。价格可能在提前通知后变更。除非在当前周期结束前至少 24 小时取消,订阅将自动续订。退款由 Apple 支持处理。算力点数可能在计费周期结束时失效。

5. 禁止行为

你同意不会使用 Aivora 创建或传播:

  • 未经同意的影像——针对任何人的深度伪造或未经同意的私密影像。
  • 违法内容——儿童性虐待材料、极端暴力、仇恨言论或其他非法材料。
  • 逆向工程——试图提取、复制或逆向我们的 AI 模型权重或架构。
  • 欺诈性滥用——将 AI 输出冒充为真实人类拍摄内容以欺骗他人。

6. 隐私与数据安全

你的数据受我们的隐私政策约束。在可能的情况下,处理会通过你设备的 NPU 在本地运行;云端处理对传输内容加密,并在任务完成后删除内容。

7. 责任限制

在法律允许的最大范围内,我们不对任何间接、偶发或后果性损害承担责任,包括输出中的 AI「幻觉」或任何数据丢失。

8. 服务变更

随着 AI 法规的演进,我们可能修改本条款或应用功能。变更生效后你继续使用,即视为接受更新后的条款。

9. 适用法律

本条款受开发者主要营业地所在地法律管辖,不考虑法律冲突原则。

10. 联系方式

如对本条款有疑问,请联系 feedback@aivora20.com

Subscription Terms & Cancellation

How Aivora's subscriptions work, how to cancel, and how refunds and free trials are handled.

1. Service Overview

Aivora offers VIP membership tiers that unlock premium features and compute credits. Payment is charged to your iTunes Account at confirmation of purchase.

2. Auto-Renewal

Your subscription automatically renews unless you cancel at least 24 hours before the end of the current period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period, at the price of the selected plan.

3. How to Cancel

You can manage or cancel your subscription at any time:

  1. Open the iOS Settings app.
  2. Tap your name to open your Apple ID.
  3. Tap Subscriptions.
  4. Find Aivora - Imagine. Generate. Share. in the Active list.
  5. Tap Cancel Subscription.

If you do not see a cancel button, the subscription is already cancelled and will not renew.

4. Refund Policy

As the developer, we cannot process refunds directly. All billing is handled by Apple. To request a refund, visit reportaproblem.apple.com.

5. Free Trial

If a free trial is offered and you purchase a subscription, any unused portion of the trial is forfeited. To avoid being charged, cancel at least 24 hours before the trial ends.

6. Contact Support

For subscription questions, contact us at feedback@aivora20.com.

订阅条款与取消

Aivora 订阅的运作方式、如何取消,以及退款与免费试用的处理方式。

1. 服务概述

Aivora 提供 VIP 会员等级,可解锁高级功能与算力点数。在确认购买时,费用将从你的 iTunes 账户扣除。

2. 自动续订

除非你在当前周期结束前至少 24 小时取消,订阅将自动续订。你的 Apple ID 账户将在当前周期结束前 24 小时内,按所选套餐价格被扣除续订费用。

3. 如何取消

你可随时管理或取消订阅:

  1. 打开 iOS 的「设置」应用。
  2. 点按你的姓名以打开 Apple ID
  3. 点按「订阅」
  4. 在「有效」列表中找到 Aivora - Imagine. Generate. Share.
  5. 点按「取消订阅」

如果你看不到取消按钮,说明该订阅已取消,不会再续订。

4. 退款政策

作为开发者,我们无法直接处理退款。所有计费均由 Apple 处理。如需申请退款,请访问 reportaproblem.apple.com

5. 免费试用

如提供免费试用且你购买了订阅,试用期中未使用的部分将作废。为避免被扣费,请在试用结束前至少 24 小时取消。

6. 联系支持

如有订阅相关问题,请联系 feedback@aivora20.com