We're here to help. Choose the channel that best fits your question — we read every message.
For general inquiries, product feedback, account questions, or technical issues with Aivora, reach our support team directly.
feedback@aivora20.comAll purchases are processed by Apple. We cannot issue refunds directly — please submit refund requests through Apple.
reportaproblem.apple.comFor questions about our Privacy Policy, Terms of Service, copyright, or data requests, contact our legal point of contact.
feedback@aivora20.comWe typically respond within 1–3 business days. Including your device model and app version helps us resolve issues faster.
See also: Privacy Policy Terms of Service Subscription Terms
我们随时为你提供帮助。请选择最适合你问题的渠道——每一条留言我们都会查看。
我们通常在 1–3 个工作日内回复。附上你的设备型号与 App 版本,能帮助我们更快定位问题。
We collect only what is necessary to deliver, maintain, and enhance the Aivora service. This policy explains what we process and how we protect it.
When you create with Aivora, the media you choose is processed to generate the effect you requested:
If you choose to sign in, we collect limited account data to maintain your profile and purchases:
We automatically collect technical data to operate and improve the app: a unique device identifier (UUID), OS version, device model, mobile network information, IP address, access logs, and your interaction history within the app. If you do not create an account, this data is tied only to an anonymous device identifier and does not identify you personally.
We use the data described above for the following purposes only:
Aivora requests these iOS permissions only when a feature needs them; you may decline or revoke them in Settings:
We do not sell your personal data. Limited sharing is governed by strict safeguards:
We retain account-related data only while your account is active. Original media submitted for generation is deleted immediately after processing. All data in transit is protected with industry-standard end-to-end encryption.
Aivora is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If we learn that we have, we will delete it immediately.
For privacy questions or data requests, contact us at feedback@aivora20.com.
我们仅收集为提供、维护和改进 Aivora 服务所必需的信息。本政策说明我们处理哪些数据,以及如何保护它们。
当你使用 Aivora 创作时,你选择的素材会被处理以生成你所请求的效果:
如你选择登录,我们会收集有限的账户数据以维护你的资料与购买记录:
我们会自动收集技术数据以运行和改进应用:唯一设备标识符(UUID)、操作系统版本、设备型号、移动网络信息、IP 地址、访问日志,以及你在应用内的交互记录。若你未创建账户,这些数据仅与匿名设备标识符关联,无法识别你的个人身份。
我们仅将上述数据用于以下目的:
Aivora 仅在功能需要时请求以下 iOS 权限,你可在「设置」中拒绝或撤销:
我们不会出售你的个人数据。有限的共享受严格保障约束:
账户相关数据仅在你的账户处于活跃状态期间保留。提交用于生成的原始素材在处理后立即删除。所有传输中的数据均采用行业标准的端到端加密保护。
Aivora 不面向 13 岁以下儿童(或你所在司法管辖区规定的最低年龄)。我们不会在知情情况下收集儿童数据。一旦发现,我们将立即删除。
如有隐私问题或数据请求,请联系 feedback@aivora20.com。
These terms govern your use of Aivora. By using the app, you agree to them.
You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use Aivora. By using the app, you confirm that you have the legal capacity to enter into this agreement.
You are solely responsible for the content you submit. You must hold all necessary rights to your inputs and must not infringe the rights of any third party.
AI-generated output may not be unique across users, and we make no guarantee as to its accuracy, originality, or appropriateness for any purpose.
In compliance with current digital content regulations, the app may embed digital watermarks or "AI-Generated" metadata in output. Circumventing or removing these identifiers is prohibited.
Rights are allocated as follows:
Subscriptions are billed through your Apple ID. Prices may change with prior notice. Subscriptions auto-renew unless cancelled at least 24 hours before the current period ends. Refunds are handled by Apple Support. Compute credits may expire at the end of a billing cycle.
You agree not to use Aivora to create or distribute:
Your data is governed by our Privacy Policy. Where possible, processing runs on-device via your device NPU; cloud processing uses encryption in transit and deletes content after the task completes.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, including AI "hallucinations" in output or any loss of data.
We may modify these terms or the app's features as AI regulations evolve. Your continued use after changes take effect constitutes acceptance of the updated terms.
These terms are governed by the laws of the developer's principal place of business, without regard to conflict of law principles.
For questions about these terms, contact us at feedback@aivora20.com.
本条款约束你对 Aivora 的使用。使用本应用即表示你同意这些条款。
你须年满 13 岁(或你所在司法管辖区规定的最低法定年龄)方可使用 Aivora。使用本应用即表示你确认具备订立本协议的法律行为能力。
你对所提交的内容承担全部责任。你必须拥有输入内容的全部必要权利,且不得侵犯任何第三方的权利。
AI 生成的输出在不同用户之间可能并不唯一,我们不对其准确性、原创性或对任何特定用途的适用性作出保证。
为遵守现行数字内容法规,本应用可能在输出中嵌入数字水印或「AI 生成」元数据。禁止规避或移除这些标识。
权利分配如下:
订阅通过你的 Apple ID 计费。价格可能在提前通知后变更。除非在当前周期结束前至少 24 小时取消,订阅将自动续订。退款由 Apple 支持处理。算力点数可能在计费周期结束时失效。
你同意不会使用 Aivora 创建或传播:
你的数据受我们的隐私政策约束。在可能的情况下,处理会通过你设备的 NPU 在本地运行;云端处理对传输内容加密,并在任务完成后删除内容。
在法律允许的最大范围内,我们不对任何间接、偶发或后果性损害承担责任,包括输出中的 AI「幻觉」或任何数据丢失。
随着 AI 法规的演进,我们可能修改本条款或应用功能。变更生效后你继续使用,即视为接受更新后的条款。
本条款受开发者主要营业地所在地法律管辖,不考虑法律冲突原则。
如对本条款有疑问,请联系 feedback@aivora20.com。
How Aivora's subscriptions work, how to cancel, and how refunds and free trials are handled.
Aivora offers VIP membership tiers that unlock premium features and compute credits. Payment is charged to your iTunes Account at confirmation of purchase.
You can manage or cancel your subscription at any time:
If you do not see a cancel button, the subscription is already cancelled and will not renew.
As the developer, we cannot process refunds directly. All billing is handled by Apple. To request a refund, visit reportaproblem.apple.com.
If a free trial is offered and you purchase a subscription, any unused portion of the trial is forfeited. To avoid being charged, cancel at least 24 hours before the trial ends.
For subscription questions, contact us at feedback@aivora20.com.
Aivora 订阅的运作方式、如何取消,以及退款与免费试用的处理方式。
Aivora 提供 VIP 会员等级,可解锁高级功能与算力点数。在确认购买时,费用将从你的 iTunes 账户扣除。
你可随时管理或取消订阅:
如果你看不到取消按钮,说明该订阅已取消,不会再续订。
作为开发者,我们无法直接处理退款。所有计费均由 Apple 处理。如需申请退款,请访问 reportaproblem.apple.com。
如提供免费试用且你购买了订阅,试用期中未使用的部分将作废。为避免被扣费,请在试用结束前至少 24 小时取消。
如有订阅相关问题,请联系 feedback@aivora20.com。